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Tel: 03333396640

By using this website, you agree to all terms set out on this web page.

All calls are monitored for quality and quality purposes.

'PSM' is a trading name of UK-PSM Ltd. 'We, Us, Our' refers to UK-PSM Ltd. 'You 'Your' refers to the customer.

1. Our Role

We act as an intermediary for plumbing and drainage services nationally, employing specialist independent tradesperson, skilled in the industry to complete works for our customers.
We also offer local plumbing and drainage services in the local area.

2. Acceptance of Works

The company reserves the right to refuse or decline any work at its own discretion. Where the company agrees to undertake works for the customer, this work will be carried out by local skilled independent tradesmen. By making a booking the client accepts that the contract is between the customer and independent tradesperson.

3. Charges

UK-PSM Ltd charges a nominated fee agreed with the customer. Additional labour is charged by the independent tradesperson.

All charges are subject to VAT at the current rate.

Discounts are only applicable if quoted and agreed at time of booking or with the independent tradesperson.

4. Payment

Payment will be requested within 28 days of agreement with the customer. This payment will be requested via a BACS/merchant facility.

The company will be under no obligation to provide or issue any guarantees, certificates or other similar documents to the customer for works, unless payment has been made and received in full.

5. Attendance and Completion of Works

The company will advise the customer of the date and time for works to be carried out. The company will always endeavour to ensure they maintain this schedule and that their operatives attend at the agreed time. However, the company accepts no liability in respect of late/non-attendance at any site, or for the late/non delivery of any equipment or materials. All attendance and completion of work will be agreed by the customer and the independent tradesperson. UK-PSM Ltd will work as a liaison and support both parties as necessary.

6. Limitation of Liability

Any faulty workmanship will need to be rectified by the independent tradesperson that carried out the work. Independent tradespersons liability shall be limited to:

the repair or making good of any defect pursuant to its undertaking.

Liability for personal injury or death resulting from negligence in the course of the independent tradesperson carrying out their duties.

The reasonable costs of repair or reinstatement of damage or any loss to the customers property, should this result from the negligence of the independent tradesperson.

The independent tradesperson will not accept any responsibility for damage suffered to a part of any property where the damage is in whole or in part a consequence of a defect or weakness in the property.

The independent tradesperson will not accept responsibility or liability for damage caused whilst investigating and repairing any issues. This includes but not limited to; the removal of bathroom suites, panels or furniture, tiles and tiling, floor coverings, internal and external walls where pipework is or must be routed and other damages as a result.

If damage to plaster and brickwork is caused it will be the customer’s responsibility to make good. We cannot accept responsibility for any damage to wallpaper, paintwork, tiles, carpet, furniture etc.

It is the responsibility of the customer to protect items of furniture, furnishings, fixtures and fittings. We will make reasonable efforts not to cause damage.

7. Defects

All defects must be notified to the company by the customer either verbally or in writing, and the independent tradesperson and their insurers (if applicable) must be provided the opportunity to inspect the work and any alleged defect.

This inspection shall only apply to work carried out and completed by the independent tradesperson that has been paid in full by the customer.

Following the inspection if it transpires the alleged defect is not the result of any work or service carried out or provided by the independent tradesperson, the company reserves the right to make a charge to the customer for the inspection visit at its standard rate.

The company reserves the right to not carry out any work where the customer cannot provide enough evidence that the work was originally carried out by the independent tradesperson, or where full payment has not been received for said work.

8. Exclusions

- Any parts or materials supplied by the customer.

- Any systems or structures which have not been installed by the independent tradesperson.

- Any defects resulting from the misuse, wilful act or faulty workmanship by the customer or any other third party working for or under the direction of the customer.

9. Permits, Licenses, Regulations and Consents/Access

It is the customer’s duty to ensure suitable permission, permits, licenses and all other consents from the owner/landlord/agent/organisation, and/or planning permission if necessary is obtained prior to installation work carried out by the Independent Trader. The customer shall obtain permission for the independent tradesperson to proceed over property belonging to neighbours or third parties if this is necessary. The customer shall indemnify the independent tradesperson in all aspects of claim from neighbouring/third party properties arising out of the presence of the independent tradesperson.

10. Removal of Waste and Materials

The LOCAL plumber is not responsible for the removal of any waste materials. The customer is responsible for the removal of any/all waste materials resulting from the works carried out by the independent tradesperson.

11. Guarantees

Any work carried out by the independent tradesperson will be guaranteed under their own respective policies.

Any guarantee provided by the independent tradesperson shall be for labour only, in respect of faulty workmanship. Any parts, equipment or components supplied by the independent tradesperson will be covered by their respective manufacturer’s warranty.

The guarantee will become null and void if the work and or parts are:

– Subject to misuse or negligence

– Repaired, tampered with or modified by anyone. UK-PSM Ltd accepts no liability for or guarantee for materials supplied by the customer or other third parties and will not accept liability for any damage or faults as a result.

UK-PSM Ltd is unable to guarantee any work in respect of blockages in waste and drainage systems.

UK-PSM Ltd is unable to guarantee any work which has been undertaken on instruction by the customer, against the independent tradesperson advice/recommendations.

UK-PSM Ltd will not be liable or responsible for any damage or defect arising from cases where the recommended work has not been carried out

UK-PSM Ltd will not guarantee work where the customer has been notified either verbally or in writing by the independent tradesperson of any related work which requires attention.

All Gas Safe engineers operate under their own Gas Safe registration, and a such are solely responsible for any gas related work and subsequent liability.

12. Intellectual Property Rights

All content of this website, including graphics and logos remain the sole property of UK-PSM Ltd, and are not permitted to be copied, reproduced or distributed either in part of full, without prior written consent of UK-PSM Ltd.

13. Complaints

In the unlikely event the customer experiences a problem with the service provided by the company, the customer must put their complaint in writing via email or by post to UK-PSM Ltd, 107 North Road, Lancing, BN159BB and they will respond at their earliest opportunity. Upon receipt of this complaint, the company will endeavour to resolve the matter as swiftly as possible.

14. Notice of Your Right to Cancel

The customer has the right to cancel this contract within fourteen calendar days starting on the day the notice of right to cancel is issued. By allowing work to commence before the end of the 14-day notice period, you agree that any work carried out is chargeable and that payment is due or non-refundable.

Should you send your cancellation notice in writing via post or email to or by post to UK-PSM Ltd, 107 North Road, Lancing, BN159BB at their earliest opportunity. If by post it is recommended you retain proof of postage. We advise that all notice of rights to cancel are sent via email. You can also contact UK-PSM Ltd via phone on 03333396640.

Company registration number: 14117368

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Terms & Conditions: Text
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